1Information We Collect
What Picko holds depends on how you reach it. A venue's menu guide can be used without an account and without signing in; the Picko website and app offer further features that use more information.
Depending on how you use Picko, we may collect information such as:
- your language preferences;
- dining preferences and dietary selections;
- your approximate location, when you allow it, to find places and cities near you;
- photos of menus you choose to take, which are processed to read the menu;
- searches and questions submitted through the Service;
- saved Picks and other preferences;
- feedback you choose to submit;
- technical information about your device and use of the Service, including an anonymous app identifier used to prevent abuse.
Picko does not require you to create an account or provide your name or email address to use the Service.
Creating an account is optional. If you choose to sign in, your email address is collected and used to send sign-in codes and essential service messages, and your dining profile and journey are stored with your account so they can follow you across devices. Picko does not use passwords; signing in works through one-time codes sent to your email.
Your location is used only to answer requests such as "what is near me" and is not linked to your identity; Picko does not maintain a history of your location.
Menu photos are processed to read the menu and are not retained after processing. Photos you choose to attach to your own journey entries stay on your device.
A menu reading created from your photos is private to you. It is not published to other users, and it is removed automatically after a short period unless you choose to keep it.
Picko also collects anonymous usage analytics — such as which features are used and whether a place you visit is already covered — to understand and improve the Service. These events are recorded against a one-way hashed version of the anonymous app identifier, are not linked to your identity, never include your precise location, and are analysed only in aggregate.
Some preferences and settings may be stored on the device you are using to personalise your experience.
2How Information Is Used
Information collected through Picko may be used to:
- personalise recommendations;
- provide translations and communication assistance;
- improve recommendations and search quality;
- operate, maintain and improve the Service;
- monitor performance and reliability;
- respond to feedback and support requests;
- protect the security and integrity of the Service;
- comply with applicable legal obligations.
3Information Sharing
Picko does not sell your personal information.
Information may be shared with trusted third-party service providers where reasonably necessary to operate the Service, including providers of cloud infrastructure, artificial intelligence, translation, speech generation and technical support.
Information may also be disclosed where required by law or where reasonably necessary to protect the security, integrity or operation of the Service.
Picko runs on global cloud infrastructure. Information may be stored or processed in countries other than the one you live in, and is protected by the measures described in this Policy wherever it is handled.
4Venue Services & Business Contacts
Many Picko experiences are provided in partnership with venues — for example, a menu guide reached by scanning a code at a restaurant, hotel or food court, or embedded in a venue's own app or website.
Using a venue's menu guide does not require an account and does not identify you to the venue. Activity recorded from a venue's menu guide is counted without any identifier for you, and is not joined to a Picko account. Venues receive aggregated, non-identifying information about how their menu guide is used — such as overall totals of what was viewed, searched and asked, and the overall mix of dietary preferences — to help them understand and improve their menus. Venues do not receive your identity, and nothing they receive links any activity to an individual guest.
Where venue or business staff use Picko's business tools — such as a venue dashboard — Picko collects business contact information, such as a work email address, used to sign in and to receive essential service messages about those tools.
5Artificial Intelligence
Some Picko features rely on artificial intelligence to generate recommendations, explanations, translations and communication assistance.
Information submitted through these features may be processed by trusted AI service providers for the purpose of delivering the requested functionality and improving the quality, reliability and safety of the Service.
AI-generated content should be treated as informational assistance and not as a substitute for confirming important information directly with the restaurant.
6Security
Picko implements reasonable technical and organisational measures designed to protect information from unauthorised access, misuse, alteration or disclosure.
While Picko takes security seriously, no internet-based service can guarantee absolute security.
7Your Choices
You may:
- stop using Picko at any time;
- turn off location or camera access at any time in your device settings;
- clear information stored on the device through your Picko settings, by removing the app, or through your browser settings on the web;
- choose what information you provide through the Service;
- if you have an account, sign out at any time, or delete your account from your Picko settings — deletion removes your account, email address and synced data from Picko's systems;
- contact Picko with privacy questions or requests.
Where you use Picko without an account, additional information may be required to verify and process certain privacy requests.
8Children
Picko is intended for a general audience and is not directed to children.
Picko does not knowingly collect personal information from children under the age of 13, or under the minimum age required in your jurisdiction. If you believe a child has provided information through the Service, please contact privacy@withpicko.com so that it can be removed.
9Changes to this Policy
This Privacy Policy may be updated from time to time as Picko evolves.
The latest version will always be available within the Service.
Continued use of Picko after changes become effective constitutes acceptance of the updated Privacy Policy.
10Contact
Questions, feedback or privacy requests may be submitted through the Contact Picko form available within the Service.
For general enquiries, you may also contact hello@withpicko.com.
For privacy-related enquiries, please contact privacy@withpicko.com.