1Guests Using a Venue's Menu Guide
A venue's menu guide does not ask for your name, email address or phone number, and it does not use your location, your camera or your photos.
The preferences you choose in a guide, such as dietary standards, ingredients and allergens to watch for, tastes, dishes you usually eat and your reading language, are kept in your browser's storage on your device so that the guide can apply them to the menu. Because every venue's guide is served from withpicko.com, your choices may also be applied when you open another venue's Picko guide in the same browser. A guide that a venue has set up for a shared screen does not save your choices on that screen. On any other device, your choices stay in that browser until they are changed or cleared, including for anyone else who uses the same browser. Some guides can also keep notes on your device, such as dishes you rate.
To understand how guides are used and to prepare reports for venues, Picko records events such as a guide being opened, dishes opened, results viewed, the questions chosen in the guide's phrase tools and the answers staff select, searches, and the preferences applied, with a separate event for each kind of preference, such as a dietary standard, an ingredient to watch for or a dish you usually eat. Each event records the venue, the reading language and the time. These events carry no name, email address or identifier for you or your device, and no location beyond the venue whose guide was opened, and Picko does not link them to you.
If you rate a dish, the rating is recorded as one of these events, together with the dish and without any identifier for you, so that the venue can understand how guests feel about its dishes and improve them.
If a search on a menu finds dishes, Picko records only that it found them and how many. If a search finds nothing, the words typed are recorded as typed, up to a short length, so that the venue can see what guests looked for. Please do not type personal information into a menu's search box.
Picko and its infrastructure provider process technical information, such as your IP address and browser type, as needed to deliver the guide and protect the Service from abuse. Picko does not add this information to the events described above.
2Website Visitors and People Who Contact Us
The Picko website has no forms or sign-in and does not use advertising or analytics cookies. Technical information, such as your IP address, is processed as needed to deliver the site and protect it from abuse.
If you contact us, for example by email to request a demo, we receive your email address and anything you include, such as your name, organisation and message, and use them to reply and to follow up on your enquiry.
3Venues and Business Users
When a venue or other organisation uses Picko's business services, we collect information about the people who work with us on its behalf, including:
- business contact details, such as a name, work email address and role, provided by you or your organisation;
- sign-in information: the business tools do not use passwords, and signing in works through one-time codes sent to your work email or an access link provided to your organisation, so we keep a record of codes sent and of sign-ins;
- technical information, such as your IP address and browser type, processed as needed to deliver and secure the business tools;
- a record of changes and requests made through the business tools, including the name and role you enter when you record information about your venue's dishes, together with the work email address you signed in with;
- support requests, including their content and any files you attach;
- correspondence, agreements and other records of the business relationship.
Other people with access to your organisation's business tools may see the name and role recorded against a change.
We use this information to provide, secure and support the business services, to send essential service messages such as sign-in codes and invitations, and to manage the business relationship.
4How We Use Information
We use information to:
- provide the Service, including personalising a venue's menu to the preferences you choose on your device;
- prepare aggregated, non-identifying reports for venues about how their menu guides are used and how guests rate dishes;
- understand and improve the Service, including menus, dish information, search and translations;
- provide, secure and support the business tools, and send essential service messages;
- respond to enquiries and support requests;
- monitor performance and reliability;
- protect the security and integrity of the Service and prevent abuse;
- comply with applicable legal obligations and enforce our terms.
Picko does not use information from the Service for advertising.
5What Venues See
Using a venue's menu guide does not identify you to the venue.
Venues that use Picko receive aggregated, non-identifying reports about how their menu guide is used, such as totals of what was viewed, searched and asked (including the words of searches that found nothing on the menu), how guests rated dishes, the languages and times of day the guide was used, and the overall mix of dietary and dining preferences chosen, to help them understand and improve their menus.
Breakdowns such as languages, preferences, dishes, ratings, questions and search words are withheld until a guide has been used a minimum number of times, and a dish's ratings until the dish has been rated a minimum number of times; overall totals and times of day are shown from the start. Venues do not receive your identity, and nothing they receive links any activity to an individual guest.
6How We Share Information and Where It Is Processed
Picko does not sell your personal information.
Information may be shared with trusted service providers where reasonably necessary to operate the Service, including providers of:
- cloud infrastructure, hosting and security;
- artificial intelligence, used to help prepare dish information and translations from menu and venue content;
- email delivery and email hosting.
Information a guest enters in a menu guide is not sent to artificial intelligence providers.
Information may also be disclosed where required by law, or where reasonably necessary to protect the security, integrity or operation of the Service or the safety of any person.
If the company that provides Picko is involved in a merger, acquisition, financing or sale of all or part of its business, information may be transferred as part of that transaction, subject to this Policy.
Picko runs on global cloud infrastructure. Information may be stored or processed in countries other than the one you live in, and is protected by the measures described in this Policy wherever it is handled.
7Cookies and Storage on Your Device
Picko does not use advertising or analytics cookies.
The menu guides and business tools use your browser's storage to keep information on your device: in a guide, your choices, notes and related settings; in the business tools, your sign-in for the browser session and the name and role you last entered. You can change your choices in a guide at any time and clear this information through your browser settings.
Some restricted areas of the Service, such as a product demonstration, may set a strictly necessary cookie to remember that access has been granted. Our infrastructure provider may also use strictly necessary security measures to protect the Service from abuse, which can include cookies.
8Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including to meet legal, accounting and record-keeping obligations and to resolve disputes.
Events recorded from menu guides are kept in detailed form for a limited period, after which only counts are kept.
Business contact information is kept while your organisation uses Picko's business services, and afterwards for as long as reasonably necessary for those purposes.
Information stored on your device stays there until you or your browser clear it.
9Security
Picko implements reasonable technical and organisational measures designed to protect information from unauthorised access, misuse, alteration or disclosure.
While Picko takes security seriously, no internet-based service can guarantee absolute security.
10Children
Picko is intended for a general audience and is not directed to children.
Picko does not knowingly collect personal information from children under the age of 13, or under the minimum age required in your jurisdiction. If you believe a child has provided information through the Service, please contact privacy@withpicko.com so that it can be removed.
11Your Choices and Rights
You may:
- use a venue's menu guide without giving your name, email address or any other contact details;
- change the choices you have made in a guide at any time, or clear them through your browser settings;
- choose what information you provide to us;
- ask us to access, correct or delete your business contact information;
- stop using Picko at any time.
Depending on where you live, you may have rights over your personal information, such as the right to access, correct or delete it, to receive a copy of it, to object to or restrict certain uses of it, and to complain to a data protection authority. To make a request, contact privacy@withpicko.com.
Because events from menu guides are recorded without any identifier for you, Picko usually cannot link them to you. Additional information may be required to verify and process certain privacy requests.
12Changes to this Policy
This Privacy Policy may be updated from time to time as Picko evolves.
The latest version will always be available at withpicko.com/privacy, with the date it was last updated.
13Contact
Questions, feedback or privacy requests may be sent to Picko by email.
For general enquiries, please contact hello@withpicko.com.
For privacy-related enquiries, please contact privacy@withpicko.com.