Terms of Use

Last updated 13 October 2026

These Terms of Use ("Terms") govern your access to and use of Picko, including the Picko website at withpicko.com, the menu guides that venues make available to their guests, the business tools that venues use, and related services (collectively, the "Service").

These Terms are an agreement between you and the company that provides Picko. References in these Terms to Picko, "we", "us" or "our" as a party, including its rights, ownership and liability, mean that company.

By accessing or using Picko, you agree to these Terms. If you do not agree, please do not use the Service.

Please also read our Privacy Policy, which explains how information is handled when you use Picko.

1About Picko

Picko is a personal dining guide for hospitality. It helps venues offer their guests a guide to the menu that reflects each guest's preferences and language, and gives venues tools and reports to understand what their guests look for.

Guests usually reach Picko through a guide to a venue's own menu, opened from a code, a link or a screen that the venue provides. Depending on the venue, a guide may help you understand unfamiliar dishes, see which dishes may suit the preferences you choose, and ask staff questions in their language. Which features are available depends on the venue and the guide you are using.

Picko provides information to support your dining decisions. It does not make those decisions for you.

Picko does not prepare, sell or serve food and is not responsible for a venue's operations, menu content, food preparation or service.

In these Terms, a "venue" means any restaurant, hotel, lounge, cruise ship or other business that serves food or drink.

2Using Picko

Subject to these Terms, you may access and use the Service. Picko's business tools are available only to people authorised by a business customer, as described in section 6.

A venue's menu guide can be used without an account and without giving your name or email address.

Picko is intended for a general audience and for users aged 13 and over. Picko is not directed to children under 13, and children under 13 should not use the Service. If you are under the age of majority in your jurisdiction, you should review these Terms with a parent or guardian before using Picko.

When using Picko, you agree to use the Service lawfully, to exercise your own judgement, and to verify important information directly with the venue. You remain responsible for your own dining decisions.

3Food Safety and Important Information

Picko is not:

  • a medical service or healthcare provider;
  • a source of medical, health, nutrition or dietary advice;
  • an allergy, dietary or religious certification service; or
  • a substitute for professional advice.

Picko does not certify that any food or drink is free from an allergen or ingredient, or that it meets any medical, dietary, religious or cultural standard.

Menus, ingredients, recipes, preparation methods, availability and certifications may change without notice and may differ between venues, or even between outlets of the same venue. Shared kitchens and equipment can cause cross-contact that a menu does not show.

Where a guide indicates that a dish may suit your preferences, or that something should be checked, this is guidance based on the information available, not a guarantee. The absence of a warning does not mean that a dish is free from any ingredient or allergen.

If you have allergies, intolerances, medical conditions, dietary restrictions, religious requirements or other important considerations, you should always confirm ingredients, allergens and preparation directly with the venue and its staff before ordering or consuming any food or drink.

Information a venue provides, and answers from its staff that reach you through Picko, come from the venue; Picko does not verify or certify them.

4Artificial Intelligence

Picko uses artificial intelligence to help prepare the information it provides, such as dish descriptions, typical ingredients and translations.

A menu guide combines the venue's own menu, and information the venue provides, with general dish information prepared by Picko. General information about dishes, cuisines and dining customs describes what is typical, not what is true of a particular venue's dish.

Although reasonable efforts are made to provide helpful and accurate information, AI-assisted content may be incomplete, inaccurate or unsuitable for a particular situation.

Recommendations are intended to assist your decision-making and should not be treated as guarantees or professional advice. Picko should be used as a decision-support tool and not as the sole basis for deciding whether a food or drink is suitable for you.

Where something is important, you should always confirm it directly with the venue before ordering.

5Language and Translations

Picko is offered in multiple languages. The English version of the Service's information and of these Terms is authoritative; translations are provided for convenience, and where a translation differs from the English version, the English version prevails.

Dish names are generally shown in their original or romanised form, with translations and pronunciation aids provided to help you understand and say them.

Phrases that help you ask staff a question in their language are aids to communication. Staff may not understand them as intended, and the answers they give come from the venue.

6Venues and Business Services

Picko provides its services to venues and other organisations ("business customers") under a separate written agreement. That agreement governs the commercial relationship between Picko and the business customer, and where it differs from these Terms, the agreement prevails for that relationship.

If you use Picko's business tools, such as the partner dashboard, on behalf of a business customer, you confirm that you are authorised to do so. You must keep sign-in codes and access links confidential, use them only for the organisation that gave you access, and tell us promptly if you believe someone else has used them. Picko may suspend access that breaches these Terms or the business customer's agreement, or that puts the Service at risk.

Business customers are responsible for the information they and their staff provide through Picko, including information about their menus, dishes, ingredients and preparation.

Venues receive only aggregated, non-identifying information about how their menu guide is used, as described in the Privacy Policy.

7Acceptable Use

You may not:

  • use Picko for unlawful, harmful or fraudulent purposes;
  • interfere with or disrupt the Service, or introduce malicious code;
  • attempt to gain unauthorised access to the Service, or to information belonging to another person or organisation;
  • copy, scrape or systematically extract content from Picko without permission;
  • reverse engineer or attempt to extract the source code of the Service, except where the law allows it;
  • use the Service or its content to build a competing product or service;
  • misrepresent your identity or your connection with Picko or a venue;
  • use the Service in a manner that could harm Picko, venues, their guests or other users.

8Intellectual Property

Unless otherwise stated, Picko, its software, branding, interface design and original content, including its dish information and translations, are owned by or licensed to Picko.

Venue names, logos, trademarks and menu content remain the property of their respective owners.

If you send us feedback or suggestions about Picko, we may use them without any obligation to you.

Nothing in these Terms transfers ownership of any intellectual property to you.

9Disclaimers

Picko is provided on an "as available" and "as is" basis. To the fullest extent permitted by applicable law, Picko disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

While reasonable efforts are made to keep the Service accurate and available, Picko does not guarantee that:

  • information will always be complete, accurate or current;
  • recommendations will always be suitable;
  • translations will always be accurate;
  • the Service will always be uninterrupted, secure or error-free.

Features may vary depending on the venue, deployment or version of the Service.

10Limitation of Liability

To the fullest extent permitted by applicable law, Picko shall not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue or data, arising from or related to the use of, or inability to use, the Service.

Picko is not responsible for food or drink prepared, sold or served by any venue, or for the acts or omissions of any venue or its staff.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.

11Changes

Picko may update these Terms from time to time as the Service evolves, and may change, suspend or discontinue any part of the Service.

The latest version will always be available at withpicko.com/terms, with the date it was last updated.

Continued use of Picko after changes become effective constitutes acceptance of the updated Terms.

12Contact

Questions regarding these Terms may be sent by email to hello@withpicko.com.

These Terms of Use apply to Picko's public services: the Picko website, the menu guides venues provide to their guests, and the business tools venues use. Where another Picko product comes with its own terms, those terms apply to it.